Privacy Policy – Ziyams

Last updated: September 27, 2025

Introduction

At Ziyams, your privacy is very important to us. We operate this store and website to provide you with a curated shopping experience, offering a variety of products, including clothing, abayas, accessories, home goods, and lifestyle items (the 'Services'). Our store is powered by Shopify, which enables us to securely provide these Services to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with us. By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

- Contact details: name, phone number, email, billing and shipping addresses.
- Payment details: method of payment (e.g., cash on delivery, card payments via Shopify gateways). We do not store full card details.
- Order history: items viewed, added to your cart, purchased, returned, or exchanged.
- Communications: messages or inquiries you send to us via email or WhatsApp.
- Technical information: device type, browser, IP address, and website usage patterns (via cookies).

2. How We Use Your Information

- Process and deliver your orders.
- Provide customer support and answer inquiries.
- Keep you informed about your order status.
- Send promotional offers, updates, or discounts (if you opt-in).
- Improve our store and personalize your shopping experience.
- Detect and prevent fraudulent or unauthorized activities.

3. Sharing Your Information

We respect your privacy and do not sell your personal data. We may share your information only with:
- Delivery partners to ship orders across Qatar.
- Payment providers (via Shopify) to securely process transactions.
- Legal authorities if required by law.

4. Payment & Security

- Payments are processed securely through Shopify Payments and approved third-party providers.
- Cash on Delivery (COD) is available within Qatar.
- We do not store or have access to your credit or debit card details.

5. Cookies

Our website uses cookies to:
- Save preferences and cart items.
- Improve site performance and user experience.
- Track website traffic for analytics and marketing.
You may disable cookies in your browser, but some features may not work properly.

6. Your Rights

- Request access to the information we hold about you.
- Ask us to correct or update your details.
- Request deletion of your data (unless required to complete an order or by law).
- Opt-out of marketing emails at any time.

7. Data Retention

We keep your data only as long as needed to provide the Services, comply with legal requirements, and resolve disputes.

8. Children’s Privacy

Our store is not directed at children. We do not knowingly collect information from individuals under 18.

9. International Transfers

Since Ziyams is powered by Shopify, your data may be processed outside Qatar, including in Canada, the United States, and other jurisdictions where Shopify operates. Shopify ensures compliance with international privacy standards.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

11. Contact Us

For questions, concerns, or privacy requests, please contact us:

Ziyams Trading L.L.C

Phone number: +974 51001042

Email: info.ziyams@gmail.com

Doha, Doha , Qatar

CR No.:226122